Question: Do Happy Employees Make Happy Customers?

Who said happy employees make happy customers?

Jeff BezosIt’s captured in the maxim, coined by department store tycoons of the early 20th century, “The customer is always right.” Jeff Bezos, one of today’s most iconic businessmen, has laid Amazon’s incredible success at the feet of its obsession with customers, saying “You can be competitor-focused, you can be product- ….

Are customers always right?

BOTTOM LINE: The customer is always right—in their own mind. Learn to convey “no” without actually saying it. “I learned from a very smart customer service trainer years ago that you don’t want to tell the customer what you can’t do. … So it’s most important to good customer service in this field to know what you can do.

How do you provide excellent customer service?

10 ways to deliver great customer serviceKnow your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively listen.More items…

Who are the happiest workers?

A recent survey by Bloomberg Work Wise, which helps young professionals on the path to a successful career, found that firefighters are the happiest workers in the U.S. The survey was based on a scale of 0 to 10 — with 10 being the happiest and 0 being the least satisfied.

Do happy employees perform better?

An extensive study into happiness and productivity has found that workers are 13% more productive when happy.

What are the 4 main customer needs?

There are four main customer needs that an entrepreneur or small business must consider. These are price, quality, choice and convenience.

Can an employee be a customer?

Even if you do not work directly with your company’s customers, in your role you have “customers” of your own. They may be shareholders, they may be your supervisors, or—most commonly for managers and executives—they may be your employees.

What do happy employees have to do with retaining customers?

Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only less likely to be absent (presence), they’re more likely to support customer needs faster (attentiveness) and with higher levels of positivity (attitude).

How do you make customers happy?

8 Things That’ll Make a Happy Customer Even HappierAttract the right customers.Track what every customer thinks of you.Go beyond just typing behind a screen.Be more honest.Personalize your communications.Provide extra value (through marketing).Provide top-notch support.Respond to every customer’s feedback.

Who is more important customer or employee?

Employees are our most important customers because they can provide crucial insights into the overall customer experience. But they are often overlooked or neglected, and most companies do not view them as valuable assets – either in terms of providing insights into the customer experience, or as brand ambassadors.

How do you impress a customer at your first impression?

Creating good first impressionsMake eye contact.Give a nice, warm smile.Open with a sincere, friendly greeting.Pay attention to the customer – not to the product, your stock or a colleague.Greet the customer and ask a useful opening question. … Never ignore the customer.Show the customer that they have your willing, undivided attention.

What makes employees happy?

Happy employees are also satisfied and feel a sense of accomplishment in their work. They like themselves and what they do, and they find satisfaction from their work – a sense that what they do is important and meaningful. Such feelings reduce stress, which is a major factor of productivity.

How good customer service benefits the employee?

Better Morale To Create a work environment where customer service is vital might lead to improved employee morale. Employees who are eager to help can put irate improve their shopping experience and customers ease. This might lead to a more pleasurable environment, then make staff feel nice about what they do.

How do you know if your employees are happy?

If you want to know whether or not an employee is truly happy at your company, look for these top 10 habits of happy employees.Your employees are smiling. … They are customizing their positions. … The show up to work early. … They establish friendly relationships with co-workers. … They participate in after-hours work events.More items…

What do you think are the benefits of treating employees even better than the customers?

When employees are treated well, they’re far less likely to quit, which means that you can save the time and money you would spend on hiring new employees. Promoting from within means that employees are more likely to stay on the job longer, since they know it may lead to a better position and/or salary.